At Rishta Polymer, customer satisfaction is very important to us. Please read our refund policy carefully to understand the terms related to bulk orders.

Bulk Orders Only

We specialize exclusively in bulk sales. Due to the nature of bulk orders, refunds and returns are subject to the following conditions:

Refund and Return Conditions

• Defective or Damaged Goods: If the products received are defective or damaged during transit, please notify us within 7 days of delivery. We will arrange for a replacement or refund after verification within 5 working Days.
• Incorrect Shipments: If you receive incorrect items, please contact us immediately with order details and photos for verification. We will correct the order at no additional cost.
• Non-Returnable Items: Due to the bulk nature of our products, most sales are final and cannot be returned or exchanged unless there is a genuine issue with product quality or shipping errors.

Refund Process

1. Contact our support team at info@rishtapolymer.com or call us at 06546-224004 within 7 days of receiving your order.
2. Provide your order details and photos highlighting the issue.
3. Our team will review and respond with the next steps.
4. If a refund is approved, it will be processed through the original payment method within a reasonable timeframe.

Shipping Charges

Shipping charges are generally non-refundable unless the refund is due to our error.